Malafaat Customer Care Levels

Get A free Customer Care and free Services if you WIN with a higher level

One of the most important things in any business the Customer Care or “After Sale”

Many companies are giving this services for additional charges but with Malafaat you will never get charged for Customer inquires.

Here are three types of customer support based on client score:

Basic Support: For customers with lower scores, this type of support typically includes standard assistance via Email or basic Website Live chat . It aims to resolve common issues quickly and efficiently.
Enhanced Support: Customers with medium scores might receive prioritized support, which includes more personalized assistance through live chat or email and phone. This level often involves quicker response times and access to more knowledgeable representatives maximum 72 hours .
Premium Support: High-scoring clients often benefit from premium support services, Office visit, such as dedicated account managers, 24/7 availability, and tailored solutions. This level of support focuses on building strong relationships and addressing complex needs proactively.

Basic Support (Low Score Clients): Provide access to self-service resources, such as FAQs and tutorials. These clients can also use community forums for peer support.
Enhanced Support (Medium Score Clients): Offer live chat and email support with 72 Hours maximum you will get the reply from our team. This could include more in-depth assistance and access to additional resources tailored to their needs.
Premium Support (High Score Clients): Deliver dedicated support with a personal account manager, priority response to inquiries, and customized solutions. This could also involve regular check-ins and proactive support to ensure their needs are met.

Here are some friendly behaviors to adopt that can help boost your score with Malafaat Customer Care:

Be Respectful: Always communicate politely, even if you’re frustrated. A little kindness can go a long way in building a good rapport.
Stay Positive: Maintain a positive attitude, even when facing challenges. Positivity can influence interactions and make problem-solving easier.
Be Patient: Understand that responses may take time, especially during busy periods. Showing patience can reflect well on your score.
Ask Questions: Don’t hesitate to ask for clarification or assistance. Engaging thoughtfully shows you’re invested in resolving issues.
Express Gratitude: Thank customer care representatives for their help. A simple thank you can create a positive exchange and make your interactions more pleasant.

As long as you are dealing with Malafaat services , your have the right to be happy and we have the right to level our Customer Care program 🙂

Malafaat will give you a free Basic SEO setup or a free website 1 language design or
3 Months Social Media Management to your website and social media.
We will add your business for 1 Year in our Business Directory for free if you keep standing on the Premium level.

Hurry up and Level up your score with required above in order to be one of our premium clients